What You'll Discover In This Episode:
We’ve all been there.
We want so badly to work on an important project with a looming deadline but we’re too rattled to be productive.
Rattled by the email we received, the voicemail we listened to, the unwarranted review we read online, the call we took, the employee who argued, the vendor who didn’t show up, the client who refused to pay.
There is so much to be rattled by when you run a small business. It’s hard not to let it get under your skin. It’s hard to deal with conflicts all throughout the day, and I do mean ALL throughout the day. In fact, business owners spend an average of 40 hours a month having difficult conversations and dealing with conflicts. That’s a whole week’s worth of time lost to conflict in one month!
And that is exactly why I thought it’d be extremely valuable to interview Doug Noll for this week’s episode of Productivity Straight Talk. Doug is a highly experienced mediator who is passionate about using proven strategies to help people de-escalate conflicts and even more specifically, calm an angry person in 90 seconds.
Episode Links & Resources:
About Guest:
Douglas E. Noll, JD, MA left a successful career as a trial lawyer to become a peacemaker. His calling is to serve humanity, and he executes his calling at many levels. He is an award-winning author, teacher, trainer, and a highly experienced mediator. Doug’s work carries him from international work to helping people resolve deep interpersonal and ideological conflicts to training life inmates to be peacemakers and mediators in maximum-security prisons.
His fourth book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, was published by Beyond Word Publishing in September of 2017. De-Escalate is now in four languages and its second printing.
He is the co-founder of Prison of Peace, and creator of the Noll Affect Labeling System. In 2012, Doug was honored by California Lawyer Magazine as California Attorney of the Year
