336 | The Costs Of Poor Client Scheduling To Your Business

340 | How To Create Problem Solvers In Your Business
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  • 336 | The Costs Of Poor Client Scheduling To Your Business

What You'll Discover In This Episode:

  • What Poor Client Scheduling Looks Like 
  • Amberā€™s Scheduling Story That Ended Badly 
  • Krystleā€™s Scheduling Story That Ended Well 
  • How Those Business Owners Both Failed & Succeeded In Their Communication  
  • The Hidden Costs Of Poor Client Scheduling  
  • What You Can Do To Improve Your Client Scheduling  
  • So Much More!

Weā€™ve all fallen victim to poor scheduling at one time or another. Surely youā€™ve waited to be seated at your table despite your restaurant reservation being over half an hour ago. Poor scheduling has been normalized in many industries. We like the food, employees, or atmosphere enough that weā€™re willing to wait no matter how uncomfortable the benches in the lobby. We often allow our time and schedule to be disrespected because weā€™ve come to expect it.

When I take my aunt to her doctorā€™s appointment, I expect it to take half a day, even though the appointment itself will likely take only 30 minutes. Thatā€™s because history and my experience with her doctors tells me that will be the case.

So I askā€¦ have you normalized poor scheduling in your business? Have your clients come to expect that youā€™ll start meetings with them late? Are they dealing with no call-no shows? Last minute cancellations? Asking to reschedule in the eleventh hour? Forgetting to confirm? Showing up unprepared? Showing up but you're so exhausted from your previous appointment that you canā€™t give them the focus and service they deserve?

If chronic poor scheduling has become an issue in your business, let me tell youā€¦ youā€™re business had better be incredibly niche or you had better offer an obviously superior product or service to all of your competitors out there, otherwise youā€™ll suffer the hidden costs of poor client scheduling and slowly but surely, they will make a big, negative impact on your business and bottom line.

In this episode of the Small Business Straight Talk Podcast, I lay out two poor client scheduling stories that happened in real life recently and talk about making smarter client scheduling decisions so you can prevent the negative costs poor scheduling can have on your business.

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Amber De La Garza

About the author

Amber De La Garza is The Productivity Specialist! Amber helps small business owners maximize profits, reduce stress, and make time for what matters most by improving their time management and elevating their productivity! Amber is a sought after coach, trainer, speaker, writer, host of the Small Business Straight Talk Podcast, and creator of Leverage LabĀ®.

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