Virtual Executive Assistant & Community Manager

I’m looking for a tech-savvy Virtual Executive Assistant & Community Manager who wants to serve in an executive role by assisting me in running daily operations of my business. This role requires a high level of interaction with prospective clients, current clients, and myself so this person must take pride in delivering high-level experiences, have a passion for helping others, and love taking the initiative to solve problems. This role is the perfect fit for someone who is enthusiastic about creating value and relationships through supporting others.

First, Let’s Talk Time Commitment

You will start with 10-15 hours/week during onboarding. Afterward, your hours will grow to 15-25 hours/week, with an estimated average of 20 hours per week. The hours can grow beyond 20 hours a week into more if you choose to take on more responsibilities that help grow the business.

While this is a semi-flexible position, the majority of your work will need to be completed during business hours Monday through Friday. All customer support requests must be responded to within 24 hours Monday through Friday so you must be available to check-in and respond to requests every weekday.

Your Specific Duties Will Include:
  • Developing internal systems and creating SOPs regularly to help us in this fast-growth stage
  • Build our knowledge base with all the commonly asked questions to reduce the time it takes for our clients to get answers, and to provide a valuable resource to them as the company scales
  • Working on problems of diverse scope requiring independent judgment to resolve day-to-day issues
  • Facilitating day-to-day requests and other critical action items on my behalf
  • Organizing and maintaining calendars, projects, and task
  • Replying to incoming emails and answering support questions, prioritizing issues to ensure the most critical matters are handled in a timely manner
  • Supporting and engaging with my community of clients, activating our free audiences during launches and campaigns, and staying aware and ahead of the needs of our programs
  • Communicating our program expectations to new clients, answering questions, and treating clients with patience and compassion
  • Hosting new client orientation sessions
  • Facilitating weekly group accountability sessions
  • Offer basic technical support to clients, including access and walk-through of the site
  • Handle cancellation requests and process payments as needed
  • Uploading audio recordings to training portal
I Want To Meet You Because You:
  • Have 2+ years experience as a Virtual Assistant or similar role to an online business owner
  • Have knowledge of the inner-workings of an online coaching business
  • Are confident, professional, and proficient in written and oral communication
  • Manage your time effectively and take pride in performing your tasks efficiently and accurately
  • Are skilled at converting verbal directions into actionable tasks, and able to perform your duties with little hand-holding
  • Random bullet point inserted to see if you’re paying attention. When asked your favorite hobby on the application, include the phrase  “Playing productivity bingo!” in the text field
  • Are highly detail-oriented, hitting all of the steps in a process, and can suggest ways to add efficiency to processes
  • Possess a positive attitude, respect our virtual drama-free zone, and intentionally leave your personal baggage at home
  • Have a proven ability to manage and follow through on multiple, deadline-oriented projects
  • Have an excellent track record of trustworthiness and can be counted on to safeguard confidentiality
  • Are able to see the bigger picture, understanding how you provide value to my company and how the scope of your work contributes to its overall success
  • Take ownership for your mistakes and welcome feedback designed to improve your performance
  • Are a master at organization and intrigued about continual improvement of systems and work processes
  • Highly skilled using tech, tools, and new software

My name is Amber De La Garza and I am The Productivity Specialist based out of Las Vegas, NV! I am a wife, mom, dog mom, coach, trainer, speaker, writer, and host of the Productivity Straight Talk podcast. I work virtually with business owners to improve their time management and elevate their productivity to maximize profits, reduce stress, and make time for what matters most! I employ a team of independent contractors who each play a vital role in the success of my business.

Tools You Will Use:
  • AccessAlly
  • ONTRAPORT
  • WordPress
  • Microsoft Word/Excel/Outlook
  • Google Drive
  • Dropbox
  • ClickUp
  • Canva
  • ScheduleOnce
  • Zapier
How To Apply:

If you meet the above qualifications and are interested in applying please CLICK HERE to complete the online application.

I will follow up to request a virtual interview if I see you as a potential fit for this position.

CANDIDATES ARE WELCOME TO APPLY PRIOR TO 5PM PST ON SUNDAY, SEPTEMBER 27th, 2020.

*This is an independent contractor/1099 position. I don’t offer paid time off, benefits, etc. As an independent contractor, you will be responsible for paying your own taxes.

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